Document
Our second image represents documentation, but documentation also has a prerequisite of communication.
Getting Started
In order for MSC teams to document the goals of a project or service, we must first communicate with our customer. We must understand the Idea, Problem, or Requirement that has brought us together. This understanding has to be sufficient for us to commit to writing what our customer is trying to accomplish.
But documentation goes even further. In the process of understanding the customer goals, MSC will also blend our experience and insights into the discussion and analysis, in order to be certain the proper Resources are brought to bear and the very best Solution is identified. The best Solution may not always be maximized in one area or another, but should be optimized according to the goals of the customer, at the current stage of a given project.
For example, customer priorities have to be identified. What is most important?
- Fast turn around
- Creative solutions
- Long-term value
- Scalable systems
- Proof of Concept
And among those important things, what is most valuable.
Have you ever seen the old gas station sign?
Price, Quality, Service Pick any two…
In that same light, which things are most important for a particular project?
- Speed
- Quality
- Security
- Portability
- Scalability
- Sustainability
- Supportability
- Documentation
Through the process of communication and analysis, we help our customers determine where their development capital is most effectively deployed.
Wrapping Up
Beyond getting started, documentation is also important during, and at the end of a project. Documentation is sometimes a separate and billable aspect of a project, depending on the value a customer places on more or less thorough documentation.
Summary
It is important to clearly document what we are preparing to do, and what we have done. When all is said and done, the documentation exercise is more cost effective, produces more value, and helps hold both parties accountable to a higher standard.
After Documentation it is time to apply Resources.